{
    "id": 7244,
    "date": "2023-10-25T23:47:20",
    "date_gmt": "2023-10-25T18:17:20",
    "guid": {
        "rendered": "https:\/\/www.spmcil.com\/?page_id=7244"
    },
    "modified": "2025-11-12T14:40:31",
    "modified_gmt": "2025-11-12T09:10:31",
    "slug": "cvo-complaints",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/www.spmcil.com\/en\/cvo-complaints\/",
    "title": {
        "rendered": "CVO Complaints"
    },
    "content": {
        "rendered": "<div data-elementor-type=\"wp-page\" data-elementor-id=\"7244\" class=\"elementor elementor-7244\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37bd71f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37bd71f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e5c979\" data-id=\"9e5c979\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e40f97 elementor-widget elementor-widget-text-editor\" data-id=\"8e40f97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<ul>\n<li>Use the below option of forget password if your OTP is not being delivered for ticket<\/li>\n<li>You can use your email ID to reset the password<\/li>\n<li>The new password link would be delivered to your email address used to generate ticket<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c0ccafd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0ccafd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-691d5e8d\" data-id=\"691d5e8d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b586539 elementor-widget elementor-widget-text-editor\" data-id=\"3b586539\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<!-- wp:paragraph -->\n<p><strong>\t\t\t<div id=\"wpsc-container\" style=\"display:none;\">\n\t\t\t\t<div class=\"wpsc-shortcode-container\">\n\t\t\t\t\t\t\t\t<div class=\"wpsc-auth-container\">\n\t\t\t\t<div class=\"auth-inner-container\">\n\t\t\t\t\t<h2>Please sign in<\/h2>\n\t\t\t\t\t<form onsubmit=\"return false;\" class=\"wpsc-login wpsc-default-login\" action=\"\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<input type=\"text\" name=\"username\" placeholder=\"Username \/ Email address\" autocomplete=\"off\"\/>\n\t\t\t\t\t\t\t<input type=\"password\" name=\"password\" placeholder=\"Password\"\/>\n\t\t\t\t\t\t\t<div class=\"checkbox-container remember-me\">\n\t\t\t\t\t\t\t\t<input id=\"wpsc-remember-me\" type=\"checkbox\" name=\"remember_me\" value=\"1\"\/>\n\t\t\t\t\t\t\t\t<label for=\"wpsc-remember-me\">Remember me<\/label>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<button class=\"wpsc-button normal primary\" onclick=\"wpsc_submit_login_form(this)\">Sign In<\/button>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"wpsc_default_login\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"_ajax_nonce\" value=\"327a5c5ff8\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\n\t\t\t\t\t<div class=\"auth-links\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wpsc-link wpsc-forgot-password\" href=\"https:\/\/www.spmcil.com\/wp-login.php?action=lostpassword\">Forgot your password?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wpsc-link wpsc-register\" href=\"https:\/\/www.spmcil.com\/en\/cvo-complaints\/\">Register now<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wpsc-link wpsc-otp-signin\" href=\"javascript:wpsc_get_guest_sign_in();\">Sign-in using one time password<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wpsc-link wpsc-guest-create-ticket\" href=\"javascript:wpsc_get_guest_ticket_form();\">Create new ticket as guest<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wpsc-link wpsc-otp-open-ticket\" href=\"https:\/\/www.spmcil.com\/en\/cvo-complaint-form\/\">Open existing ticket using one time password<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<script>\n\t\t\t\t\t\/**\n\t\t\t\t\t * Submit default login form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_submit_login_form(el) {\n\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tvar username = dataform.get('username').trim();\n\t\t\t\t\t\tvar password = dataform.get('password').trim();\n\t\t\t\t\t\tif (!username || !password) {\n\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\n\t\t\t\t\t\t\twpsc_post_login_form(el, dataform);\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Submit login form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_post_login_form(el, dataform) {\n\n\t\t\t\t\t\tjQuery(el).text(supportcandy.translations.please_wait);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (response) {\n\t\t\t\t\t\t\tif (response.success != 1) alert(supportcandy.translations.incorrect_login);\n\t\t\t\t\t\t}).fail(function (res) {\n\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t}).always(function () {\n\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Custom login\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_custom_login(el, url) {\n\n\t\t\t\t\t\tjQuery(el).text(supportcandy.translations.please_wait);\n\t\t\t\t\t\twindow.location.href = url;\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Get default registration page\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_get_default_registration() {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar data = { action: 'wpsc_get_default_registration' };\n\t\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(response);\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Set default registration form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_set_default_registration(el) {\n\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tvar firstname = dataform.get('firstname').trim();\n\t\t\t\t\t\tvar lastname = dataform.get('lastname').trim();\n\t\t\t\t\t\tvar username = dataform.get('username').trim();\n\t\t\t\t\t\tvar email_address = dataform.get('email_address').trim();\n\t\t\t\t\t\tvar password = dataform.get('password').trim();\n\t\t\t\t\t\tvar confirm_password = dataform.get('confirm_password').trim();\n\t\t\t\t\t\tvar isUsername = dataform.get('is_username').trim();\n\n\t\t\t\t\t\tif (!firstname || !lastname || !username || !email_address || !password || !confirm_password) {\n\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (!validateEmail(email_address)) {\n\t\t\t\t\t\t\talert(supportcandy.translations.incorrect_email);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (isUsername != 1) {\n\t\t\t\t\t\t\talert(supportcandy.translations.unsername_unavailable);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (password !== confirm_password) {\n\t\t\t\t\t\t\talert(supportcandy.translations.incorrect_password);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\twpsc_authenticate_registration(el, dataform);\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Post registration form\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_authenticate_registration(el, dataform) {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_default_registration();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}).fail(function (res) {\n\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Register user\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_confirm_registration(el) {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (res.isSuccess == 1) {\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_default_registration();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Get guest otp login screen\n\t\t\t\t\t *\n\t\t\t\t\t * @return void\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_get_guest_sign_in() {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar data = { action: 'wpsc_get_guest_sign_in' };\n\t\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Send login OTP\n\t\t\t\t\t *\n\t\t\t\t\t * @return void\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_authenticate_guest_login(el) {\n\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\n\t\t\t\t\t\tvar email_address = dataform.get('email_address').trim();\n\t\t\t\t\t\tif ( ! email_address ) {\n\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (!validateEmail(email_address)) {\n\t\t\t\t\t\t\talert(supportcandy.translations.incorrect_email);\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tjQuery(el).text(supportcandy.translations.please_wait);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_guest_sign_in();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tjQuery('.auth-inner-container').html(res);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}).fail(function (res) {\n\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\t\/**\n\t\t\t\t\t * Confirm guest login auth\n\t\t\t\t\t *\n\t\t\t\t\t * @return void\n\t\t\t\t\t *\/\n\t\t\t\t\tfunction wpsc_confirm_guest_login(el) {\n\n\t\t\t\t\t\tjQuery('.auth-inner-container').html(supportcandy.loader_html);\n\t\t\t\t\t\tvar dataform = new FormData(jQuery(el).closest('form')[0]);\n\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\tif (res.isSuccess == 1) {\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twpsc_get_guest_sign_in();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\t\t\t\t<\/script>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"wpsc-page-snippets\" style=\"display: none;\">\n\t\t\t\t<div class=\"wpsc-editor-attachment upload-waiting\">\n\t\t\t\t\t<div class=\"attachment-label\"><\/div>\n\t\t\t\t\t<div class=\"attachment-remove\" onclick=\"wpsc_remove_attachment(this)\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"svg-inline--fa fa-times fa-w-11\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"attachment-waiting\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<script type=\"text\/javascript\">\n\n\t\t\t\t\/**\n\t\t\t\t * Get ticket list\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_ticket_list(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'ticket-list';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tif (wpsc_is_description_text()) {\n\t\t\t\t\t\tif ( !confirm(supportcandy.translations.warning_message)){\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}  else {\n\t\t\t\t\t\t\tvar is_tinymce = (typeof tinyMCE != \"undefined\") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();\n\t\t\t\t\t\t\tif (is_tinymce && tinymce.get('description')) {\n\t\t\t\t\t\t\t\tvar description = tinyMCE.get('description').setContent('');\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tvar description = jQuery('#description').val('');\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\tticket_id = jQuery('#wpsc-current-ticket').val();\n\t\t\t\t\t\t\twpsc_clear_saved_draft_reply( ticket_id );\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tvar id = supportcandy.current_ticket_id;\n\t\t\t\t\tif (id) {\n\t\t\t\t\t\tdelete supportcandy.current_ticket_id;\n\t\t\t\t\t\twpsc_get_individual_ticket(id);\n\t\t\t\t\t\treturn;\n\t\t\t\t\t}\n\n\t\t\t\t\t\/\/ set flag to differenciate between ticket list and individual ticket\n\t\t\t\t\tsupportcandy.ticketListIsIndividual = false;\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'ticket-list');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_ticket_list',\n\t\t\t\t\t\t_ajax_nonce: supportcandy.nonce\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tif (typeof supportcandy.ticketList != 'undefined' && typeof supportcandy.ticketList.filters != 'undefined') {\n\t\t\t\t\t\tdata.filters = supportcandy.ticketList.filters;\n\t\t\t\t\t}\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get individual ticket\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_individual_ticket(id) {\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'ticket-list');\n\t\t\t\t\tsearch_params.set('ticket-id', id);\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\t\/\/ set flag to differenciate between ticket list and individual ticket\n\t\t\t\t\tsupportcandy.ticketListIsIndividual = true;\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_individual_ticket',\n\t\t\t\t\t\tticket_id: id,\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get create ticket form\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_ticket_form(is_humbargar = false) {\n\t\t\t\t\t\n\t\t\t\t\tsupportcandy.current_section = 'new-ticket';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tif (wpsc_is_description_text()) {\n\t\t\t\t\t\tif ( confirm(supportcandy.translations.warning_message)){\n\t\t\t\t\t\t\tcurrent_ticket = jQuery('#wpsc-current-ticket').val();\n\t\t\t\t\t\t\twpsc_clear_saved_draft_reply( current_ticket );\n\t\t\t\t\t\t} else{\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.new-ticket, .wpsc-humbargar-menu-item.new-ticket').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.new_ticket);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'new-ticket');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_ticket_form',\n\t\t\t\t\t\t_ajax_nonce: supportcandy.nonce\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get agent settings\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_user_profile(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'my-profile';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.my-profile, .wpsc-humbargar-menu-item.my-profile').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.my_profile);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'my-profile');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = { action: 'wpsc_get_user_profile' };\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get agent settings\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_agent_profile(is_humbargar = false) {\n\n\t\t\t\t\tsupportcandy.current_section = 'agent-profile';\n\n\t\t\t\t\tif (is_humbargar) wpsc_toggle_humbargar();\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.agent-profile, .wpsc-humbargar-menu-item.agent-profile').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.agent_profile);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'agent-profile');\n\t\t\t\t\tsearch_params.delete('ticket-id');\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tvar data = { action: 'wpsc_get_agent_profile' };\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) 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        "rendered": "<p>Use the below option of forget password if your OTP is not being delivered for ticket You can use your email ID to reset the password The new password link would be delivered to your email address used to generate ticket Filter Sort By DESC ASC Apply Tickets Logout List Actions Refresh Auto-Refresh Search Default &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.spmcil.com\/en\/cvo-complaints\/\"> <span class=\"screen-reader-text\">CVO Complaints<\/span> Read More &raquo;<\/a><\/p>",
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